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Join Justplay for FREE and become a winner!

Frequently Asked Questions

These are the questions that most people ask us ... most of the time. If you can't find the answer to your question here, or like to make a suggestion or even a complaint ... please use our Contact Form. We try our best to get back to you straight away, but promise to respond within 24 hours.

about ... Prizes
about ... How to Play
about ... Membership

How do I win?

  • The more times you enter for any one prize, the greater your chances of winning. So don't be shy, enter as many competitions as you can, as many times as you like. Your prize is just a click away!

How does Justplay choose the winner?

  • Winners are selected randomly. Yep, that's true. Our computer program unsystematically chooses a winner from all the entries received for each prize draw. Prizes are drawn at 00h00 on the specified draw date.

How do I claim my prize?

  • Once you're selected as a winner we will send you a notification e-mail. It's up to you to make sure your e-mail address is up-to-date.
  • Check out our Winners' List section to see if your name is there.
  • If you are a winner, you have to contact Justplay at winners@justplay.co.za to claim your prize. Don't forget to claim your prize within 50 days, otherwise it will be forfeited and we will have to choose a new winner.

Is Justplay a real company, do they really give out prizes?

  • Yes, Justplay is a legit company. We're the biggest competition website in SA. For every prize on the site, a winner is drawn on the specified draw date. Even if there's only one entry.
  • Check out our Winner's List section on the website to see our list of previous winners. Or if you are a social media buff, follow us on Twitter or join our Facebook page. We regularly post winners' pictures and testimonials there!
  • You can also subscribe to our newsletter. We'll send you mailers with our latest prizes and winners' testimonials.

How often does Justplay give out prizes?

  • We've got lots of prizes to give away, so a winner is picked every week. Imagine that! You could also be a winner.

Can I win more than once?

  • Yes, you can win more than once. Got a lucky streak? We wouldn't wanna stand in the way. So keep playing!

How to Play

How do I enter competitions?

  • Just play and win. It's that simple. Log into your account, click on the prize you want to win and then complete a very short questionnaire. Your name will be placed in the draw automatically. And guess what? Website entries are free!
  • You can also enter competitions via SMS. SMS the code of the prize you want to win to 35173. Each prize has its own unique code. SMS entries cost R1.50.
  • Here at Justplay we like to be fair, so we don't accept entries from anyone employed by Justplay, our promotions agencies and their immediate family members.

How many times can I enter each competition?

  • You can enter each prize as many times as you like. Unless the prize you’re entering says you can only enter once. You can also enter as many different prizes as you want. We've got a variety of prizes ranging from electronics and cars to lifestyle and holiday getaways! Awesome, right?

How do I enter, when I don’t have any more questionnaires?

  • If you find that you don't have enough questionnaires to fill in. Don’t sweat it! We upload new questionnaires often. Come back in a few days and we'll have new questionnaires for you.
  • If you can’t wait, enter via SMS or use your bonus entries.

What are promotional/bonus codes?

  • They are free entries into competitions. We occasionally give away promotional codes on Facebook, Twitter and through our newsletters so that you can play more.

How do bonus entries work?

Here's how you can get bonus entries for all prizes on Justplay.
  • Option 1 - Bonus entries from friends
    You can link up with friends on Justplay to send them messages. Find them on Just Play or invite them to join. You'll get a bonus entry for each person who accepts your friendship request or signs up on Justplay as a result of your invitation. Go to My Messages and Friends to get started.
  • Option 2 - Bonus entries via SMS
    Entering for prize draws on the Justplay website is free and you can enter as many times as you like as long as you have questionnaires available. But if you want to get even more entries you can get bonus entries via SMS. SMS the code on the prize you want a bonus entry for to 35173.
  • Option 3 - Bonus entries from people joining with your personalised link
    As a member you get a personalised link you can use on your website or email to a friend and if they click on this link, sign up and activate their account, you will receive a bonus entry to allocate to any prize you like. Go to Bonus entries to find out more.

How to claim my promotional/bonus code?

Here's how you can get bonus entries for all prizes on Justplay.
  • Click onto my profile
  • Click on the bonus entries link under the my activity
  • Type your promo (bonus) code into the claim promo code text box on the right of your screen

How do I get bonus entries?

  • Invite your friends to join Justplay and get bonus entries! We really want you to win, so if you refer a friend and they sign up on Justplay we'll give you a free bonus entry.
  • Did you know that you can invite other Justplay users to be your friends and if they accept your friendship request, you'll get a bonus entry? Yes, it's that easy.
  • Not sure how to request a friend? Log into your account, go to My Profile and click on My Messages and Friends to make new friends!
  • Remember, you can also get bonus entries when you enter via SMS.

Where are my bonus codes for my birthday?

  • Unfortunately we don't give away bonus entries for birthdays anymore. Sorry. BUT, if it is your birthday, email us or comment on Facebook and maybe we will give you a little birthday present.

Where are my bonus codes for referring someone?

  • If you can prove a friend signed because you told them to, take a screenshot of the registration being successful and send it to info@justplay.co.za along with your name.


I have lost my password, what can I do?

  • Track down the e-mail confirmation we sent you when you registered. Your password is on it.
  • Can't find it? Don’t fret. Click the log in button. You will see a link that says forgotten password. Click on it and follow instructions. We'll send you a temporary new one right away.
  • Once you have the new password, make sure that 'caps lock' is off and that there are no blank spaces when entering it.
  • You'll be able to log in and you can start playing.

My email address or cellphone number has changed, what do I do?

  • To change your contact details simply click on My Profile, then My Details and follow instructions. You have to enter your current password in order to change your contact details.

How do I contact Justplay?

  • We'd love to hear from you. Drop us a mail on info@justplay.co.za and we'll respond as soon as we can.

Does Justplay sell my information?

  • No. We would never sell your information. We only give your information to a third party if you give us consent when you answer a questionnaire.
  • Remember, even if you don't want to be contacted by a third party you'll still be entered into the draw.

Is Justplay a free service?

  • Yes, you can enter competitions for free on our website. But if you use your mobile, a charge of R1,50 per SMS is applicable.

Do I have to live in South Africa to play?

  • Yes, Justplay is only available to South Africans. And you need to have a valid South African ID.

How old do I have to be to play?

  • You need to be 18 years or older to play.

Can people access my information once I have signed up on Justplay?

  • No. We will never give people access to your information unless you give consent to a particular advertiser in a questionnaire.

How do I use Justplay to promote my business?

I’m using a BlackBerry smartphone and can’t login?

  • Download or open Opera Mini on your smartphone.
  • Type in the URL m.justplay.co.za
  • Enter your login details to start playing